Use the Login link at the top right of the menu bar.

Please enter your username and password. If you do not have an account or have forgotten your password please call Freephone 0808 123 1235, select Option 1 and we will get you moving.

If you do not have an account or have forgotten your password please call us on Freephone 0808 123 1235, select Option 1 and we will help get you moving.

Precision takes serious protective measures to ensure that your personal details are held in absolute confidence. Your personal details and account passwords are stored in a way that they cannot be accessed, with the exception of a very small number of authorized members of Precision Connects staff.

As we process your orders almost instantly, if you wish to cancel or amend your order you will need to call the Precision Connects team on Freephone 0808 123 123 5 and select Option 1.

Yes! Your previous orders will be saved in your account where you can order a reprint if you wish.

With all print orders we will provide you with a tracking email that will provide you with instructions on how to track your orders.

If you haven’t received your confirmation within 12 hours of your order being placed, please call the Precision Connects team on Freephone 0808 123 123 5 and select Option 1.

Haven’t received your order? No worries! Call the Precision Connects team on Freephone 0808 123 123 5, select Option 1 and we will help notify you on your estimated delivery date.

No, unfortunately we’re unable to send products abroad.

Whilst an image may seem to be of high enough quality for print on your computer screen it is not necessarily good enough for print. Computer screens often project at 72dpi or on occasion at 96dpi. To produce a print item of industry standard, our printers output at 300dpi.

To find out what size your PDF is, you can do the following:

1. Open your PDF
2. Click on File in the top left of the menu
3. Scroll down and click on Properties
4. Towards the bottom of the window you will see the PDF Page Size: e.g. 210 x 297 mm
5. Once you have your PDF page size this can be used appropriately for your required template

You can check your images DPI (“dots per inch”) before you create your PDF by:

1. Right clicking on the image file.
2. Scroll down and click on Properties.
3. Click on the Details sub-tab.
4. Scroll down through the image details and you will see Horizontal resolution/Vertical resolution dpi.

Images that are lower than 300DPI do not tend to come out well in print, unless they are very small. The DPI of images can be amended in programmes such as Photoshop, but this will not improve the overall quality of the image. If you change an image from 72DPI to 300DPI, whilst this will meet our upload criteria, it will not produce a sharp image.

The only way to improve image quality is to go back to your camera/source document and take a higher mega pixel photograph or to rework the original design.

When supplying fonts for your editable templates, these must be in Windows format and either .TTF or .OTF

Please bear in mind that Precision cannot be held responsible for any legal implications regarding the use, both printed and online, of copyrighted fonts which have been supplied by you or your designers.

For template artwork, Precision Connects accepts PDF or JPG file types. For tailored templates on Precision Connects, we accept packaged InDesign folders.

If you don’t have InDesign files, but other artwork types such as Illustrator files, we can convert these on a POA basis.

1. If you print screen and paste the image into paint or similar and save.
2. Embedding images in Word documents.
3. Taking images from emails.
4. Using images from websites.
5. Saving or using thumbnail images.

If you are not sure if your artwork is a PDF file, you can check by doing the following:

1. Right click on the file icon.
2. Scroll down to the bottom and left click on Properties.
3. You will then see under the document name, “Type of file: Adobe Acrobat Document (.pdf)”.

If you don’t see this, it is not a compatible document for print.

Visual identification:
If your document is saved on your computer, you should see an icon similar to the below image:

Images can come in two different forms. A vector format file is made from mathematical calcu so that irrespective of the size of the image, image quality remains unaffected.

More commonly found are images that are made up of dots. Typically files such as .jpg .png and .tiff will be made up of dots. As these images have a set number of dots per inch, if you stretch your images out further the dots become further apart.

As the dots become further apart the image will appear more pixilated and blurred. Therefore the more dots per inch the higher the quality of the image.

Whilst an image can look fine on your computer screen, it is printed at a much higher resolution.

See the orange rectangle in the below image. If you imagine the grey rectangle to be a typical A4 page size on the pdf; an image that bleeds correctly continues off of the page past the grey rectangle. For backgrounds that you want printed flush to the edge, make sure that your PDF background goes to the edge of the page.

When documents are uploaded without bleed we will upscale your artwork to create bleed typically at 1%. This then allows our printers to cut to the edge of the page avoiding the risk of any unwanted white borders. We advise that all PDFs should be supplied with a 3mm bleed around. Bleed ensures that your artwork images will be cut to the edge without a risk of a white border or cutting off wording/images.

Crop Marks: If you are able to, always include crop marks on your PDF as this tells the printer where to trim your artwork with correct trim sizes. Crop marks look like right angles in the corners of your PDF as shown below:

Page Layout: Always leave a 3mm gap from the edge of the artwork to avoid text and images from being cut off.

Lamination is a thin layer of plastic that is adhered onto your document. The plastic laminate is glued on to the paper and can sometimes make print appear slightly lighter due to the ammonia in the glue. We offer a gloss or matt laminate for our print items, and a front clear varnish laminate for postcards. A laminate will give your print an added feel of thickness.

Paper weight is measured in Grams per Square Meter (GSM). Therefore if you were to select a 300gsm paper weight this is what the paper would weigh at 1m². As a guide your office printer will print on 100gsm paper.

The higher the GSM rating, the thicker the material, with products from 250GSM onwards tending to err towards thicknesses more associated with card.

Yes, you can enhance and complement your marketing even further and reach an even wider audience by utilising our range of marketing tools through Precision Connects. When a more bespoke solution is required, we can help you with your graphic design, film and animations.

Get in touch with the team today on 0808 123 123 5 and select Option 1.